Reference

mata11 Privacy Policy For Your Account

mata11 Privacy Policy explains how we handle the details you provide before account access, including your phone verification, device session and wallet status.

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PRIVACY HELP ROUTES

Get Privacy Help Through Account Support

A clear support route helps when a privacy question appears beside a login or wallet issue.

Account access request If you cannot reach your account or need to check stored details, use account support after phone verification. We may ask for matching account facts before changing or disclosing personal data.
Wallet data question For DANA, OVO, GoPay or QRIS concerns, include the payment reference and status shown in your account. We use that context to investigate without requesting your wallet password.
Privacy change request Ask us to correct, access or clarify personal data through the same support path. State the exact change you want, and we will explain any identity check or legal reason affecting the request.
DATA HANDLING DETAILS

See How mata11 Handles Your Data

We treat this policy as an operating instruction for account care, not as a general statement about the lobby.

Account records

We use the details you submit during account creation and phone verification to maintain access, answer privacy requests and connect support messages to the correct account.

Device sessions

A mobile browser or desktop session may produce device and activity signals used to protect sign-in. These signals help us investigate unusual access without collecting your wallet PIN.

Cookies and storage

Cookies or local browser storage may remember essential session choices and help pages load correctly. You can manage browser storage, although clearing it may require phone verification again.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references let us match a transaction status to your account. We do not need your wallet password to check that status.

Retention periods

We retain records for access, security, support and legal needs, then remove or restrict them when the relevant purpose ends. Some transaction records may remain where rules require retention.

Your request

To request access, correction or clarification, contact account support with your linked phone number and the requested change. We verify ownership first and explain the result in the support reply.

Privacy Policy Questions Indonesian Customers Ask

These Privacy Policy answers focus on the situations you are most likely to search before opening an account or checking a wallet status. They cover the information we use, the way you can request changes and the access conditions that apply where local law permits.

The mata11 Privacy Policy covers account details, phone verification, device sessions, cookies, payment references, support messages, security checks and retention. It explains why we use each category and how to request clarification.

We may handle the details you submit for an account, your linked phone number, device and session signals, support messages and transaction references. We use them to provide access, security checks and account assistance.

No. DANA and QRIS references help us match payment status, while your wallet password or PIN stays with the payment service. For a status check, send only the reference and account details requested.

Use the account support path and identify the exact detail needing correction, such as a phone number or account label. We verify ownership before updating records and explain any restriction that applies.

We keep information for the period needed for account access, security, support and legal duties. Payment and account records may remain longer when a legal or dispute-related need requires continued retention.

You can ask account support about deletion and specify the records involved. We verify your identity, remove data where permitted and explain what must remain for security, transaction or legal reasons.

Access and eligibility depends on local law. The same policy explains our data practices, while local rules may affect whether an account can be accessed or which request process applies in Indonesia.

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